Return Policy

Thank you for choosing our Hair Makeup Kit. We want you to be completely satisfied with your purchase. Please review our return policy below:
Eligibility for Returns:

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1. Products must be returned within 30 days of purchase.

2. Items must be unused, in their original packaging, and in the same condition as received.

3. Proof of purchase (receipt or order confirmation) is required for all returns.

 

Non-Returnable Items:

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1. Opened or used hair styling products such as extensions, wigs, and buns, for hygiene reasons.

2. Customized or personalized items.

3. Sale or promotional items.

 

Refund Process:

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1. Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.

2. Shipping costs are non-refundable unless the return is due to a defect or error on our part.

 

Exchange Policy:

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1. Exchanges are allowed for defective or incorrect items only.

2. Please contact our customer service team within 7 days of receiving the item to request an exchange.

 

How to Initiate a Return:

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1. Contact us at support@coolhigs.com to request a return authorization.

2. Ship the item to the provided return address. Customers are responsible for return shipping costs unless the return is due to our error.

If you have any questions about our return policy, please reach out to our support team. We are here to help!